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Treatment Coordinator

San Diego, CA · Healthcare
A+ Family Dentistry
Sorrento Valley

Is expanding fast – Looking for a dedicated
Treatment Coordinator

About our company:
At A+ Family Dentistry, we provide the comprehensive dental services our clients need under one roof, including specialist treatment and we are growing by the day.  Our mission is to help our patients elevate their lives and confidence through remarkable dental health.  We are disciplined and lead by example in our pursuit to see each team member reach their personal, professional, and financial goals through the work we do together.  Our core values are the backbone of our business and guide our hiring process: Build positive & fun relationships, Inspirational, Aligned, Disciplined, Results-oriented, Accountable, and Lead by Example.

Our Location:  6755 Mira Mesa Blvd, Suite #218 San Diego, CA 92121 https://aplusfamilydentistry.com/

Treatment Coordinator’s schedule: Full Time, Monday - Friday 8AM -5PM

Your Mission as Treatment Coordinator:
As our treatment coordinator at A+ Family Dentistry, you will be a key member of the team, working closely with our patients to ensure a dynamic and memorable patient experience. This role is responsible for the delivery of exceptional service through productive scheduling, excellent phone skills, and patient education. The treatment coordinator is the patient’s advocate throughout their dental experience, providing meaningful patient feedback with compassion.

Treatment Coordinator’s duties and responsibilities:
  • Create a positive and individualized experience for each patient
  • Build rapport with patients to ensure a memorable smile
  • Guide patients through their dental work process from intake to care coordination and successfully hand off to dental care provider
  • Ensure patients are well educated on their dental plan including homecare plan
  • Promptly schedule patient follow-up appointments, accommodating for potential scheduling conflicts
  • Gather patient testimonials
  • Be front stage for our patients, both in person and on the phone
  • Create a positive experience for our patients that they won't forget
  • Play an integral part of our providers scheduling, ensuring to maximize productivity
  • Provide treatment information to patients, including their financial investments and how they can maximize their insurance benefits
  • Continue building our patient base by establishing and nurturing patient relationships.
  • Comfortable discussing finances with patients
  • Manage patients accounts and balance
Required experience and qualifications:
  • High School Diploma or Equivalent (GED)
  • Ability to pass a criminal background check
  • At least 2 years of Dental experience
Preferred soft skills and personality traits:
  • Ability to thrive in an environment of change and growth
  • Accountable and coachable to learn
  • Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
  • Ability to engage with patients, providers, and team members building professional relationships
  • Strong written and verbal communication skills
  • Ability to be flexible and accept different work assignments within the practice, which may include travel to other locations, with a positive approach
  • Outstanding organization and administrative skills
  • Ability to think individually as well as collaboratively when approaching job responsibilities ● Ability to demonstrate initiative, dependability, and promptness
  • Ability to exercise confidentiality with patients and patient care
Offered salary and other compensation:
Depending on your experience and performance record, we offer $22 - $25 per hour.  Additionally, we offer:
  • Employer-Sponsored: Health and Vision Insurance
  • Premier PPO & HDHP Coverage Plan Options
  • Company dental discounts for employee and immediate family
  • Paid Holiday, Vacation, and Sick time
  • Professional Training & Development Opportunities
  • Employer-Sponsored Quarterly Team Events
  • 401(k) Options
Thank you for sending your application online.

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