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Patient Coordinator

Grand Rapids, MI
iChiro Clinics
Is expanding fast – Looking for a dedicated, performance-driven
Patient Coordinator
 
About our company:
Dr. Kwast started the practice in 1998 and has been helping patients feel and function better. iChiro’s goal is to restore and maintain patients' physical abilities, so the patient can do the things they love, for as long as possible, while feeling great. iChiro has been awarded the Better Business Bureau's Torch Award for Ethics 2014, The Grand Rapids Chamber of Commerce Small business of the Year 2016, and Grand Rapids Magazine's Best of Grand Rapids from 2014 to 2019! 
 
iChiro utilizes state of the art computerized adjustments, as well as traditional manual adjustments.  Massage, exercises, stretches, traction, and other soft tissue therapies are utilized to obtain the best results.
 
We have successfully operated for 21 years with multiple locations.  Our systems allow the chiropractor to be the doctor, and not have to worry about running the business.
 
iChiro is a franchised system and provides the opportunity for associates to utilize the iChiro systems as a franchisee once the doctor is comfortable moving out on their own.
 
Our Location: 
4150 E. Beltline Ave. #3 NE Grand Rapids MI 49525
Our Website: www.ichiroclinics.com
 
Patient Coordinator’s schedule:
Your schedule will be Monday-Friday and the shifts vary from 7am-2pm, or 12pm to 7:30pm.
 
Your Mission as Patient Coordinator:
This position is especially important as it is the main liaison between the doctors and the patients. The duties of this position revolve around making a smooth working environment for our doctors and an excellent place to get treated as a patient.
 
Most importantly, we are looking for a Patient Coordinator that is not simply excellent at working with our patients, but also one that is excellent at the admin side of this position.
 
Patient Coordinator’s duties and responsibilities:
  • Educate patients on our values and benefits of treatments
  • Handle disagreements and upsets from patients
  • Help patients make treatment decisions
  • Schedule appointments and treatments
  • Post payments
  • Answer and make phone calls
  • Route patients appropriately within practice
 
Required experience and qualifications:
We do not require medical experience; however we do ask that you have 2+ years experience selling and closing deals.
 
Preferred soft skills and personality traits:
  • Willing to learn and be coached
  • Organized
  • Great people skills
  • Excellent communication skills
  • High ability to confront people’s upsets
 
Offered salary and other compensation:
We offer a starting pay range of $21,000-$35,000 based on experience and skills.  We also offer health insurance, 401K, paid vacation, free chiropractic care, and bonus options.
 
IMPORTANT: We do not accept walk-in or call-in applications; your application will only be taken seriously when applying via online.
 

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