Bilingual Dental Office Scheduler

Location: San Diego, CA
Date Posted: 04-21-2017
Very well established dental practice – San Diego, CA
Expanding fast – Looking for an

We are a fast-growing dental practice, dedicated to providing our patients with excellent, gentle, and personalized care.  When patients visit our office, they feel care for encouraged to improve their health.   We commit to our patients by providing information that helps them to make more informed decisions about their oral health needs. 

OUR LOCATION: 3780 El Cajon Blvd. Unit 1, San Diego, CA 92105

Your mission:
  • To handle busy phone calls and convert all inquiry into New Patient appointment.
  • To create and maintain a full productive schedule for 3 full time doctors and 3 full time hygienists.

What are the precise performance/results expectations?
Your performance is evaluated on the following statistics: 
  1. Percentage of hygiene schedules filled.
  2. Percentage of doctor schedules filled (85% is normal range).

What are the precise tasks, duties and responsibilities of the job?
  • Answer all incoming calls pleasantly and effectively.
  • Convert all new prospects into New Patients.
  • Get new patient data with the new patient call-in sheet.
  • Route call and take message correctly.
  • Schedule, remind and confirm all patients’ appointments via email, text message or phone.
  • Keep the schedule filled and work to handle all rescheduling, cancellation and no show according to policy.
  • Call overdue patients and get them back onto schedule.
  • All other duties as needed.
What are the required personality and technical characteristics?
  • 2 years Dental Office experience
  • Must have exceptional telephone skill and good control.
  • Enjoy helping and working with people.
  • Be a good team player.

What training program is planned for fast results achievement?

For fast result achievement, beside on the job training, monthly 3-5 days overnight travel for training is required for this position.  4-5 trips are minimal.  Opportunity for advancement is available with additional training.  Out of the office training is either in Costa Mesa, CA or Clearwater, FL.

What are the planned salary and other compensations?
This position starts at $13-$15/hr. depending on experience.  Paid holidays, vacation, dental and medical benefit qualification are available after 90 days introductory period.
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