Customer Care Coordinator

Location: Agoura Hills, CA
Date Posted: 06-11-2018
Paw Hills Pet Resort
Luxury Pet Hotel & Spa

Expanding fast - Looking for dedicated, expansion-driven
Customer Care Coordinator
About our company:
Paw Hills Luxury Pet Hotel & Spa is operated by a family of long-time dog owners and pet sitters who are certified in Dog & Cat First Aid and CPR.

Our whole day is full of a loving staff taking care of our clients’ pets. Our staff includes vet techs, dog trainers and professional handlers who are supervising the day care and overnight guests. The night staff are up and about making rounds and checking on everyone to ensure they are happy, healthy and safe.

We also offer pet training, pet classes with Pet Tech, a program with certified instructors who teach CPR, First Aid and Care for pets…all right here at our Hotel.

Our location:    30601 Canwood St. Agoura Hills, CA 91301
Our Website:

Your mission:
As our customer care coordinator, you will greet with a friendly smile our clients and our furry guests. You will also take care of their needs and propose upscale services. The customer care coordinator is the heart of the pet hotel and are the key to creating first and lasting impressions. We are looking for someone who LOVES dogs/cats, who is passionate about working, likes customer interaction, and who believes in continuing education and that keeping up with industry trends is a priority. You will really be our sales representative, offering various services for pets and their owners that are available in the hotel.
Duties & Responsibilities:
  • Management/daily handling of the reception.
  • Selling our available services and products to clients.
  • Taking orders and making reservations.
  • Helping clients who have questions and demonstrating full dedication to their happiness.
  • Handle all sizes and breeds of dogs.
  • Multi-task as needed to help the management of the company with administrative issues.
  • Be willing to clean up after pets if incidents occur in the lobby.
  • Maintain clean quarters and storefront windows.
  • Do whatever it takes to deliver a great service.
  • Coordinating with vet technical staff on tracking of pet medications.
  • (Learn to) use our Atlantis software for tracking of appointments.
  • Handle paperwork efficiently and keep a good order to paper particles.
Required qualifications/experience:
  • High school or equivalent
  • 2-3 years of administrative or vet receptionist experience
  • Valid driver’s license
Desired personality characteristics:
  • Team player.
  • High integrity.
  • Solution focused, to the point and well organized.
  • High energy, willing to go above and beyond.
  • Effective, strong communication skills.
  • Not afraid to ask for help, ask questions.
  • Able to step up to challenges, get the job done.
  • Devoted to reaching goals/targets
  • Professional, friendly. 
  • Hard-working and dedicated.
Offered salary& other compensations:

​Depending on your experience and performance record, we offer a starting salary of $ 11 to $14 per hour, plus bonuses and other incentives. Details to be discussed.
You can expect bonuses to bring in an additional $250-$500 per month and even more, depending upon your dedication and success in selling our services.
Please do not call the company. We do NOT accept phone applications. Thank you for applying through the link provided below.
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