Customer Engagement/Registration Specialists (Part Time)

Location: Dorchester, MA
Date Posted: 02-26-2018
Boston School of Music Arts, MA
Expanding fast — Looking for dedicated, expansion-driven
Customer Engagement/Registration Specialists (Part Time)

ABOUT US: 

Located at the crossroads of four major areas: Dorchester, Milton, Mattapan and Quincy, our school offers a highly diverse and collaborative learning environment. We are a warm, vibrant and creative music school. With top-notch staff & music educators, an outstanding student and family population, an innovative approach to teaching, learning and playing music, and engaging in performing arts activities, this is a fast-growing school with over 400 current weekly students. 
 
Our school’s purpose, developed by the co-founders in 2005, is to IMPROVE LIFE THROUGH MUSIC:
  • Help rekindle goals and dreams in individuals who have become discouraged due to inadequate education in music and other performing arts.
  • Encourage people who have dreamed of performing, and to give them the skills and knowledge to realize those dreams.
  • Encourage young children who have a recognized, but untapped interest in music and performing arts, to free this interest in a fun, thorough and technically sound, effective way.
  • Provide aspiring music professionals and music professionals with the tools, services and support they need to strengthen their art.
 
Our location: 2258A Dorchester Avenue, Dorchester, MA  02124 https://bostonschoolofmusicarts.com/


YOUR MISSION:

You will assist the Executive Director with support of the smooth, upbeat, productive, and efficient reception, registration, and general administrative Support within the school.
 
Specifically: you will interact with a broad range of people, while making them feel comfortable and well served, using strong organization, school practices and systems, and office/customer service skills. You will be responsible for consistently wowing our students and student families, through warmth, sensitivity, fast and thorough service and great follow through. Also, part of your mission will be to consistently improve the positive way in which the students view the school, and your position.
 
MAJOR RESPONSIBILITIES & DUTIES:
  • Set the stage – putting your best forward every day, to create an excellent space for clients to come to.
  • Reception:
    • Answer, direct, or handle phone and in-person inquiries about – school programs, rates, etc., or other related questions.
  • Register New Students:
  • Special Event support
  • Birthday Parties – booking and support.
  • Special projects for Directors.
  • Mailings and emails.
  • Distribute school promotional material.                                        
  • Tidying Up as needed.
 
REQUIREMENTS:
  • Two+ years of successful customer service, and office administrative experience.
  • Ability to communicate in English well: speak and write clearly, and understand individuals from a broad range of primary cultures that are outside of the U.S. 
  • Attention to the details to provide top-notch service.
  • A degree in business administration or special customer service certification helpful.
  • Comfortable with Apple computers, and OS X, Microsoft online software, Google Docs, and other management software.
  • Experience with Adobe illustrator and Photoshop or other professional design software a plus.
  • Language skills:  Spanish, French, Portuguese, Vietnamese, Mandarin or Haitian Creole spoken and comprehension competency a bonus.
 
REQUIRED PERSONALITY CHARACTERISTICS:
  • Warmth,
  • high-level of responsibility,
  • well-organized,
  • ability to get along well with a diverse range of people: Children, Faculty, Managers, adult students and children, from a wide variety of cultural backgrounds,
  • a strong sense of discretion,
  • ability to focus well on what’s required and most important, at any given moment.
  • Ability to take responsibility for quality of own results and good work. Able to work independently and also take direction or training from a supervisor or manager.
 
OFFERED SALARY & OTHER COMPENSATION:
  • This is potentially a long-term position for the successful person. The position has excellent promotion potential.
  • Compensation starts at $16 per hour and up, depending on experience. 1st review after 6 months.
  • Additional, performance-based bonuses.
  • Holiday bonuses.
  • 401k
  • One-week PTO –  for all staff working more than 20 hours per week, during December holidays, after 2 years.
  • Free music lessons.
  • Great work tribe.
School hours of operation: Monday – Thursday, 9 a.m. – 9 p.m., Fridays 9 a.m. to 7 p.m., Saturdays 9 a.m. to 4 p.m.  SOON TO BE OPENING: Sundays 1:30- 5:30 p.m.

Position requires 2 weekday evenings – Mon & Wed or Tues & Thursday (3 p.m. until 9:15 p.m.) and every other Sat or fill-in (8:30-4:15). In the future, some Sundays may be available, 1-5, for a total of 20-24 hours per week.  For the right person, more hours may be added in the near future.

Also: 4x per year, in December, January and June, there are required Admin days at larger performances. Schedule is 10-7 for those 4 Sundays.
 
 
IMPORTANT: Please do not call as we do not process applications on the phone. Simply send your application through the link provided below.
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